Hover.com Reviews

Lousy service. No email service for 5 hours today! Avoid them. They also cannot explain why this is happening.

Is this company a scam? I am just trying to renew a domain and change the name servers. I can't edit name servers, I can't renew my domain. Their interface is super buggy.

Hover is a fraud company. Just take my payment and don’t giving me access to my domain and also don’t responding to my emails.

Hover is a fraud company. Just take my payment and don't giving me access to my domain and also don't responding to my emails.

TLDR:
Hover.com lost our account, lost our domains, and created an accounting nightmare. Avoid at all costs.
Everything. Hover.com has been an absolutely nightmare to work with and our team only worked with them for less than 10 days before the nightmare started. We have over 1,000+ domains in our domain portfolio, managing a variety of domains for a number of different types of businesses. An employee recommended Hover.com after hearing about them to diversify our registrar portfolio.
At the 10+ day mark we attempted to login to our account to purchase additional domains, at that point we couldn't login. Password resets weren't sent to our email, account ID's weren't either. After waiting 25 minutes to talk to a live chat representative we were told that another department had to deal with the issues surrounding our account and they'd send us an email the next day.
The next day rolls around, we login to our account and NONE of the domains were in our account. This required another 10 minute wait for a live chat representative. At that point he tracked down a PORTION of the domains that were paid for and registered, the other domains that were missing simply weren't registered. Mind you we have receipt confirmation, our credit card was billed, and the domains were in our account after initially registering and paying for them.
This then led to a discussion around payments rendered, refunds processed, and additional unauthorized charges on our credit card. He couldn't resolve the billing issue and told us to "keep checking our statements" for the additional, excess charges, to be refunded.
Worst of all? The domains we were billed for, and charged, have since been registered somewhere else and cannot be registered any longer. One of which is a four-figure domain, gone!
There has been zero communication from the Hover team throughout this ordeal and the live support has been nothing but lackluster and unhelpful. We'll be filing a dispute with ICANN, and may look at other legal avenues surrounding the domains registered, paid for, and fraudulently removed from our accounts.

TLDR:
Hover.com lost our account, lost our domains, and created an accounting nightmare. Avoid at all costs.

Everything. Hover.com has been an absolutely nightmare to work with and our team only worked with them for less than 10 days before the nightmare started. We have over 1,000+ domains in our domain portfolio, managing a variety of domains for a number of different types of businesses. An employee recommended Hover.com after hearing about them to diversify our registrar portfolio.

At the 10+ day mark we attempted to login to our account to purchase additional domains, at that point we couldn't login. Password resets weren't sent to our email, account ID's weren't either. After waiting 25 minutes to talk to a live chat representative we were told that another department had to deal with the issues surrounding our account and they'd send us an email the next day.

The next day rolls around, we login to our account and NONE of the domains were in our account. This required another 10 minute wait for a live chat representative. At that point he tracked down a PORTION of the domains that were paid for and registered, the other domains that were missing simply weren't registered. Mind you we have receipt confirmation, our credit card was billed, and the domains were in our account after initially registering and paying for them.

This then led to a discussion around payments rendered, refunds processed, and additional unauthorized charges on our credit card. He couldn't resolve the billing issue and told us to "keep checking our statements" for the additional, excess charges, to be refunded.

Worst of all? The domains we were billed for, and charged, have since been registered somewhere else and cannot be registered any longer. One of which is a four-figure domain, gone!

There has been zero communication from the Hover team throughout this ordeal and the live support has been nothing but lackluster and unhelpful. We'll be filing a dispute with ICANN, and may look at other legal avenues surrounding the domains registered, paid for, and fraudulently removed from our accounts.

Registered a few domains with them, set them up, everything was okay. Then several days later out of the blue, they say that order failed and we will remove all your domains. Maybe try billing one more time instead? They say no, we'll just remove your domains, no comments. Just amazing.

They offer privacy services, minimal up selling, a clean UI, and haven't sniped any domain names from under me before unlike some of the bigger players. Always do your research but they definitely are a registrar to consider trying out. I've been using them for years with no problem so far.

Bought a few domain names from them over the last 5 years. They never sniped any of my domain ideas like other registrars do, and the cost was reasonable and never had a problem with transfers.

i host one of my domains with them, they are doing well, & their support responsive.

Worst company ever I bought a domain with an email forward the forwarding doesn't work although. DON'T COME HERE OR YOU'D GET SCAMMED! HOVER I WILL SUE YOU

I asked them for a refund for a domain I no longer wanted, they wouldn't give it to me. Also, what kind of broke a-s site doesn't let you change their username? Hover blows. Don't use them.